Return and Exchange Policy
Our products displayed on their true form and shape, however, due to size differ it may not shaped on your body exactly in the same figure as on the model.We display as accurately as possible the colors and images of our products that appear at the store. Computer's monitors may display slight different color contrasts or brightness which we cannot guarantee.
All the items purchased are made specially by your request, which are NOT applied for return, refund, or exchange for any reasoning, EXCEPT on these following condition:
1. You receive the wrong item from your order and payment receipt, including wrong color from the color choices, not include seemingly different color shade from the monitor display, and wrong size from your order request, there might be 1-2 cm differ as a result of different measuring method, so we only accept wrong size complaint of 3 cm or more differ measurements. In this case, we will exchange your item according to your original order in free shipping. If the item happens to be out of stock, we will refund your full payment including your shipping cost.
2. All our items are specially handmade and carefully screened through before we ship them, so the possibility of defect items are minimum, however if you happen to receive defected items, we will fully repair or exchange it with the new one.
3. If the exchange item happen to be out of stock, we will fully refund your order.
This policy only lasts for 12 days after you receive your items, We must receive the return items within 12 days. If the policy date have gone and we haven't receive the return item, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging along with the receipt of purchase. We will check the item once we receive it from you and will notify you of the approval or rejection of your exchange or refund.
Sale or discounted items are not eligible for return, refund, and exchange.
Return, refund, and exchange process may take up to 14 working days.