FAQs

Frequently Asked Questions:

How to request custom size?

On product's page select size: [customize] then type in you size details on the grey boxes above the [add to cart] button. For more detailed steps check our Size Measurement Guide.

How much is the customization fee?

Size and color customization is FREE of charge. yeay! so, price is the same for standard size and custom size

Can i order in bigger size than the size chart?

Yes, you can with applicable fee of starting at $10 AUD, we will ask your consent upon receiving your order

How long is the order processing time?

Order processing time is in 2-7 days, for both standard and custom size order.

How much does shipping cost and delivery time?

International express delivery takes 3-10 days depending on your location, Major cities destination usually takes within a week. Do take notes that some delay might occurred due to the mail service and custom clearance. For shipping cost details please refer to Shipping Fee

Can i request for faster delivery?

3-10 days International delivery is the fastest service available for now. 

What if i receive defected or wrong items?

Your satisfaction is our priority, if you happen to receive defected or wrong items at our fault, we will exchange the items and cover the expense. more of this matter in Return and Exchange Policy

How do i create account?

login and register account link is on the navigation menu. Here is to Register. This will help you for easier checkout process when you order.

How to use discount code?

Discount code may available occasionally in some limited times. You can input the discount code when you checkout. Please note that some discount code may only work if it meets the eligible terms.

When is your new collection released?

New collection is released in every 1-2 months.You can join our newsletter or follow our social media for fastest update.

Where is ATHALEE located at?

Our office workshop is located in Surabaya, East Java, Indonesia

Do you have a physical store?

Currently we are only available online.

For other questions and inquiries, feel free to contact our customer service anytime at:
hello@athalee.com // service@athalee.com // athalee.apparel@yahoo.com
wa: +6281703105915 // line: @athalee